Last Updated: 17th December, 2024
At DAISE (operated by ZURU New Zealand Limited) (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and safeguard it, and how you can manage your information and preferences.
1. ScopeThis Privacy Policy applies to the DAISE website (the “Site”). By using the Site, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use the Site.
2. Information We CollectPersonal Information: We may collect personal information you voluntarily provide through our contact form, including:- Name
- Email Address
- Issue Type (e.g., product inquiry, complaint, or other issue)
- Message Content
- Country
Non-Identifiable Information: We may also collect certain non-identifiable information automatically via cookies or similar technologies. This may include information about your browser type, device, and how you interact with our Site. Non-essential cookies are subject to your consent, which you can manage through our cookie consent tool.
3. How We Collect Your InformationWe collect the personal information you choose to provide directly through the contact form on our Site. We may also use cookies or similar technologies to gather non-personal information, as permitted by law and subject to your consent.
4. How We Use Your InformationWe use your personal information solely to respond to your inquiries, address issues you’ve raised about our products, and improve our services. This includes:- Reviewing and responding to product questions, feedback, or complaints.
- Improving the user experience on our Site.
- Managing and administering your relationship with us.
- Service Providers: We may engage trusted third parties to assist us with tasks such as database management or IT support. These service providers are required to use the information solely on our behalf and under strict confidentiality obligations.
- Legal Requirements: We may disclose your personal information if required by law, for example in response to a court order, or to protect our rights, property, or safety.
6. Your Choices and RightsAccess, Update, or Delete: You may request access to, correction of, or deletion of your personal information at any time by contacting us at [Contact Email or Address]. We will respond within a reasonable timeframe and comply with applicable laws.
Cookie Preferences: Through our cookie consent tool, you can opt out of non-essential cookies at any time.
Marketing Communications: We currently do not send marketing communications based on the personal information collected. If we begin sending such communications, you will have the right to opt out at any time.
7. Data Retention and SecurityWe retain personal information for a minimum of seven (7) years or as required by law or for our legitimate business interests. We take appropriate technical and organizational measures to secure your information and protect it against unauthorized access, loss, theft, or alteration.
8. Children’s PrivacyThis Site is not intended for children. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected personal information from a minor without verification of parental consent, we will take steps to delete that information promptly.
9. International UsersAll data collected from the Site is processed and stored in New Zealand by ZURU New Zealand Limited. By using the Site, you consent to the transfer, storage, and processing of your information in New Zealand. Please note that privacy laws in New Zealand may differ from those in your country of residence.
10. California Residents’ Rights (CCPA)If you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”). While we currently do not sell personal information, you may still exercise your rights as applicable, including:- The right to request disclosure of the personal information we have collected about you.
- The right to request deletion of your personal information.
To exercise these rights, please contact us at [Contact Email or Address]. We will verify your request and respond as required by law.
11. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the new “Last Updated” date. Your continued use of the Site after any changes signify your acceptance of the updated Privacy Policy.
12. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: web@zuru.com
Address: ZURU New Zealand Limited, 1/27 Napier Street, Freemans Bay, Auckland, New Zealand, 1011
